Comments and Complaints Procedure

Should you wish to make a comment or complaint about any of our services, you can do so by:

• Downloading the Westmeath County Council Customer Comment & Complaint Form (1,853kB)
• In person at any of our customer service desks
• By phoning 044 933 2234
• Or by writing to:

 Customer Service Liaison Officer,

 Corporate Services,

 Westmeath County Council,

 Mullingar,

 Co. Westmeath 

• All comments or complaints received will be acknowledged within 1 week.

• Your submission will be sent to the relevant department for direct reply.

• The customer service officer within that department will review the matter and issue a decision within 3 weeks of reciept of the complaint. Where this is not possible an interim reply will be issued setting out the reasons for the delay in responding.

• Where a mistake has been made an apology and explaination will be offered and every effort made to rectify the matter.

• Where a complaint highlights that our processes or procedures are deficient, every effort will be made to remedy the situation as quickly as possible.

If you are not satisfied with the response from the Customer Service Liaison Officer, you may lodge an appeal in writing to:

Administrative Officer,

Corporate Services,

Westmeath County Council,

Mullingar,

Co. Westmeath

Ombudsman

If you remain unsatisfied with our response to your complaint, you may lodge a complaint with the Ombudsman.

The Ombudsman is an independant person who investigates complaints about the public service.

You can make an appeal to the Ombudsman by writing to:

Office of the Ombudsman,

6 Earlsfort Terrace,

Dublin 2,

D02 W773

For more information visit: https://www.ombudsman.ie/