You can complain to the Ombudsman about:
You cannot complain to the Ombudsman about:
You can complain to the Ombudsman about a public body, if it:
Under the Ombudsman Act, the Ombudsman examines all issues involving ‘maladministration’, which includes any action that:
You cannot make a complaint if:
Anyone can make a complaint. You can complain on your own behalf or for someone else if they ask you to. You can make a complaint as an individual or as a public representative, business or organisation.
Nothing, the service is free.
Before you complain to the Ombudsman, you must try and solve your problem with the public body concerned. If they have an appeals process, please use this first. If this does not resolve the problem and you feel that the public body has not treated you fairly, then contact the Ombudsman.
Make your complaint as soon as possible. You should complain within 12 months of:
When you make a complaint, try to give the Ombudsman as much information as possible, including copies of any letters or e-mails and reference numbers.
Firstly the Ombudsman makes sure that they can deal with your complaint. Then they may ask the public body concerned to send them a report. If they need to, they may examine their files and records and question officials. It can take time to gather the information that the Ombudsman needs.
The Ombudsman will then decide whether:
If the Ombudsman decides that you have suffered, and the public body has not taken steps to put this right, they may recommend that it does so. They may ask the body to:
In most cases, the Ombudsman handles the complaint in an informal way. They may discuss the problem directly with the public body or examine the relevant files. In more complex cases, they may need to carry out a detailed investigation.
It is not possible to say exactly how long it will take. The time it takes them to reach a decision will vary from case to case, depending on how complicated it is. For example, it can take longer if the Ombudsman needs to meet with officials from the public body concerned.
The Ombudsman will keep in touch with you to let you know what they are doing with your complaint and do their best to resolve it as quickly as possible.
LoCall: 1890 22 30 30
Tel: 01 639 5600
Fax: 01 639 5674
Online complaint form: www.Ombudsman.ie
The Office of the Ombudsman
18 Lower Leeson Street