Customer Service
Customer Service Objective
"Provide quality services in a professional manner"
- Quality interaction between Customers/Citizens, Staff and Elected Representatives
- Use of Information & Communications Technology in service delivery
- Provide clean, accessible public offices
- Deliver unified Local Authority Services to our Customers/Citizens
Our Services
Westmeath Local Authorities provide a diverse range of services and activities through various frontline Council services provided through our network of Area offices at Mullingar, Castlepollard, Athlone and Kilbeggan. For more information on the services available at our Area Offices please visit our Area Office page.
Service Indicators
This is the fifth Service Indicators Report. The first report was produced in 2005 in respect of performance in 2004. The aim of the process is to measure performance by local authorities across a range of services. Once the indicators have been collated by the Local Government Management Services Board, the Independent Assessment Panel, appointed by the Minister for the Environment, Heritage and Local Government audits the data and reports to the Minister. Their report is incorporated into this report.
Customer Service Online
- Customer Service Contact Form - Customers can use this form to make an enquiry, comment or complaint.
Customer Service Downloads
- Customer Service Action Plan 2008 - (PDF 1.5 mb)
- Complaints & Redress Procedure - (PDF 20 kb)
- Customer Comments & Complaint Form- (PDF 120kb)
- Customer Service Charter (PDF 120kb)
Adobe Acrobat