044-9332234
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Complaints & Redress Procedure
How do I make a complaint?
Complaints in relation to the quality of any of our services can be submitted by phone, by clicking "Talk To Us" below, download the Customer Comment & Complaints Form, in person, or by post to:
Customer Service Liaison Officer,
Corporate Services,
Westmeath County Council,
County Buildings, Mullingar,
Co. Westmeath
044 9332234
What happens next?
- All complaints received will be acknowledged within 1 week.
- Your complaint will then be sent to the relevant department for direct reply.
- The Customer Services Officer within that department will review the matter and issue a decision within 3 weeks of receipt to the complainant. Where this is not possible and interim reply will be issued setting out the reasons for the delay in responding.
- Where a mistake has been made an apology and explanation will be offered and every effort will be made to rectify the matter.
- Where a complaint highlights that our processes or procedures are deficient every effort will be made to remedy the situation as quickly as possible.
What if I am not satisfied with the response?
If you are not satisfied with the response of the Customer Service Liaison Officer, you may lodge an appeal to:
Senior Executive Officer,
Corporate Services,
Westmeath County Council,
County Buildings, Mullingar,
Co. Westmeath
044 9332234
If you remain unsatisfied with our response to your complaint, you may lodge a complaint with the Ombudsman.
The Ombudsman is an independent person who investigates complaints about the public service and its delivery of service.
The Ombudsman address is:
Ombudsman,
Office of the Ombudsman,
18 Lower Leeson Street,
Dublin 2
Website: http://www.ombudsman.ie/
